●Become an expert in the Mov.AI software in order to effectively advise customers (robotic software developers) on installing and configuring hardware and software.
●Outline and deliver online sessions to ensure clients understand basic functionalities of the Mov.AI software.
●Diagnosing and troubleshooting technical issues reported by clients.
●Provide hands-on technical support and develop solutions to solve issues reported.
●Reach out, understand and engage with the ROS community.
●Following standard procedures for proper escalation of next level lines of support to the appropriate internal teams.
●Work with the Business Development team to offer levels of support and help expand portfolio of AMR manufacturer.
●2+ years experience in customer-facing roles.
●BSc/MSc in electronics, electrical or mechanical engineering (or equivalent).
●Experience with Ubuntu/Linux (optional).
●Experience with ROS is an advantage.
●Experience developing in Python (Must).
●Mandatory English skills (written and spoken) mother tongue level.
●Keen on building trust with clients and commitment to exceptional client experience.
●Willing to troubleshoot equipment and eager to solve complex technical challenges.
●Ability to work independently and create efficient processes.
●Maintain composure under stress.
●Self-directed and extremely well organized.
●Excellent written and verbal communication skills.
●Fluency in English is required, both verbal and written.
What we offer:
●Position in a highly motivated multidisciplinary start-up team.
●A competitive full-time payment negotiable based on experience.
●Plenty of opportunity for growth, learn and development.
To apply for this job email your details to email@example.com